The Digital Site Admin is responsible of the local End user IT/Digital support and IT/Digital assets and devices (PC, phones…) installation and configuration.

• IT/Digital Support of end user through Mails, Voice and other ticketing tools, following Harman policies, procedures and standards
• Coordination of high priority issues, delegation of the resolution to concerned resolver team and update to stakeholders.
• Preparation of inventory reports, Management of IT asset stores and tracking in accordance with company standards and policies.
• Inventory and management of Network/Server room devices.
• Installation, configuration and troubleshooting of Windows 10/11, MS office, Antivirus, MS bit locker.
• Support on all major incidents and related process, incident management, Problem solving management. Detailed knowledge on root cause analysis. 
  

• End user IT/Digital support
• Ability to manage multiple suppliers and follow up with them until support is taken for resolving issues depending on third party contractors/suppliers/ service providers.
• Experience on Microsoft Outlook and office 365 configuration and troubleshooting
• Extensive knowledge on PST, OAB backup and restoration
• Wi-Fi configuration and printers
• Installation and configuration of Microsoft Windows 2012 and latest.
• Troubleshooting of DNS, DHCP, and FTP server (Optional but good to have)
• Hands on in raising tickets with suppliers such as Airtel, Reliance, TATA communications and AT&T
• Remote connectivity tools, VPN, Webex and Microsoft teams
  

• 5 years of experience in Desktop support administration
• Basic knowledge on AD, DNS, DHCP and Microsoft Exchange
• 1 year IT Project Management experience preferably in a multi-site environment
• ITIL V3/V4 Foundations certified
• MSCE certification CCNA desirable
  

• Demonstrate character, clarity, courage and commitment to high-performance
• Build environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition
  

• Champion a better, faster and simpler way of doing things
• Apply original thinking and continuous improvement to processes, products, systems or services and manage change to better serve customer needs
  

• Connect, engage and communicate with others
• Encourage open expression of ideas; communicate effectively at all levels and build strong relationships
  

• Make sound decisions
• Demonstrate critical thinking to take appropriate risk and make sound and timely decisions 
  

• Deliver extraordinary results 
• Take initiative to achieve superior, quality results against internal or external standards of excellence 
  

• Willingness to travel only Domestic
• Any offer of employment is conditioned